The online shop is operated by Ecoscape UK Ltd, company number 08530988, VAT registration number 173921889. Contact [email protected] or +44 1706 364 637. Our registered office is Unit 1 Higher Broadfield Farm, Pilsworth Road, Heywood, Lancashire, OL10 2TA.
Check the product, variant, quantity, dimensions, delivery address and total before paying. Your order is an offer to purchase. We accept your order when we send you our automatic order confirmation email. The contract between you and Ecoscape UK Ltd is formed at that point. Please keep the email for your records.
If an issue with stock, pricing or product information arises after confirmation, we will contact you promptly to explain the issue and discuss a resolution. We will not substitute goods or change the agreed price without your agreement. If an order is cancelled and not supplied, we will refund the amounts paid for it. Nothing in this clause limits your statutory rights or our obligations under an accepted order.
Online consumer prices are in pounds sterling and include UK VAT. The included VAT amount is detailed in the product, basket and checkout where applicable, and in order documentation. Delivery charges, including any remote-area charge, are shown before payment. Bespoke delivery quotes state the total payable and applicable VAT. Contact us if you need a VAT invoice.
Product pages describe the specifications and included items. Screens can display colours differently, and natural or manufactured finishes can have permitted variations described for the product. This does not remove our obligation to supply goods that match their description.
Check dimensions, safe access and suitability for your proposed location before ordering. Follow the relevant installation and care instructions. Structural, foundation or professional installation work is not included unless agreed in writing.
Bin Storage and Outdoor Kitchens normally use White Glove Delivery within 2–7 working days after payment and stock are confirmed. Decking, cladding and fencing use pallet or wagon kerbside delivery. Our Delivery information policy sets out the areas and services.
For consumer orders using our delivery service, goods remain at our risk until you or a nominated recipient takes physical possession. Ownership passes after full payment.
Our Refunds and returns and Cancellation policies explain consumer cancellation rights and how to contact us about a problem. Warranty terms supplement your statutory rights. Business buyers should obtain agreement for any commercial return arrangement.
Send complaints to [email protected], with your order number and the outcome you are seeking. We will investigate and explain our response.
Use the website lawfully and do not interfere with its security or operation. Our text, images, logos and other content belong to us or our licensors. Commercial reproduction requires permission.
We do not exclude liability for death or personal injury caused by negligence, fraud or any liability that cannot legally be excluded. Nothing in these terms limits mandatory consumer rights. English and Welsh law applies, subject to protections available to consumers under the law of their home jurisdiction; consumers retain any right to bring proceedings in their local courts. Changes to these terms do not retrospectively alter accepted orders.
We want your Ecoscape purchase to be right for your outdoor space. This policy covers one-off purchases from Ecoscape UK Ltd. Your statutory consumer rights are unaffected.
We offer consumers 28 calendar days after the day of delivery to tell us that they wish to return eligible standard goods because they have changed their mind. Where one order arrives in separate deliveries, this period runs from receipt of the last item. You may also cancel before delivery.
Tell us by emailing [email protected] or writing to our correspondence address in Contact information. Include your order number and the goods you wish to return. You can use the form on our Cancellation policy page, but this is optional. Ecoscape will arrange collection through our delivery partner. Please make the goods available for collection within 14 days of notifying us. A delay by us or our delivery partner will not invalidate an otherwise eligible return. Please contact us rather than sending goods yourself.
The first 14 days are your statutory cancellation period for eligible online consumer purchases. Our additional goodwill period, days 15–28, applies to unused, uninstalled goods in resalable condition. These additional conditions do not restrict statutory cancellation or faulty-goods rights. Your statutory right to cancel does not depend on our approval.
You may inspect goods as you would in a shop. Please protect them during storage and transport, using the original packaging where practical. We may deduct a loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Opening packaging alone does not remove your cancellation rights.
For change-of-mind returns of Bin Storage and Outdoor Kitchens, Ecoscape arranges collection through our delivery partner. For orders delivered using our standard National or £35 Remote delivery service, the collection charge is £35, deducted from your refund. The £35 is the total customer charge, with no additional VAT added. Bespoke-quote destinations use the quoted outward delivery charge as the return collection charge, as described below.
For HS, KW, IV, PA, ZE, IM, BT, GY, JE; PO30–PO41; TR21–TR25; KA27–KA28; PH30–PH44 and PH49–PH50, and any other destination requiring a bespoke delivery quote, the £35 collection rate does not apply. If international delivery has been agreed, this bespoke rule also applies. Your change-of-mind return collection charge is the same amount as the outward delivery charge quoted for your order and delivery address. Your bespoke quotation will show this amount as the return collection charge before you purchase. We confirm it with you before arranging collection and deduct it from your refund. The quoted customer total includes any applicable VAT; no additional VAT is added to that total.
Collection charges apply only where appropriately disclosed before purchase. We bear the reasonable collection cost for faulty, damaged-on-arrival or incorrect goods where required by law. No change-of-mind collection charge applies to those remedies.
For an eligible cancellation we refund the goods and applicable basic outbound delivery cost, including a mandatory remote-area delivery charge where this is the basic service offered for your address. If you voluntarily chose an upgraded delivery service, we refund only the basic delivery amount. We do not deduct our original delivery expense from a refund simply because your delivery was complimentary.
We refund using the original payment method unless you expressly agree otherwise. We deduct the disclosed change-of-mind collection charge described above where applicable; no separate administration or refund fee applies.
For statutory cancellation, because Ecoscape offers collection, we refund without undue delay and within 14 days of receiving your cancellation notification. We do not delay that statutory refund because our delivery partner has not yet collected the goods. For returns notified only within our additional goodwill period, we refund within 14 days of collection and assessment. Any earlier statutory refund deadline takes priority.
Contact [email protected] with your order number and a description of the issue; photographs can help. Where possible, note visible delivery damage before the carrier leaves. This request does not impose a shorter claims deadline or remove your rights if damage is discovered later.
Your remedies depend on the circumstances and may include rejection and refund, repair or replacement. Product warranties are additional to statutory rights. Please contact us before arranging transport so that we can coordinate the appropriate remedy and return costs.
The change-of-mind cancellation right may not apply to goods genuinely made to your specifications or clearly personalised. Selecting a standard size or finish does not automatically make a product bespoke. Any applicable exception will be explained before purchase. Faulty-goods rights still apply.
Consumer cancellation rights do not automatically apply to business purchases. Any additional business return arrangement must be agreed with us.